.. _general_order_information: .. raw:: html .. role:: bluestrong .. role:: blue General Order Information ========================= The following general rules apply to ordering products via EOWEB\ :superscript:`®`\ GeoPortal (EGP) .. note:: With submission of an order via EOWEB\ :superscript:`®`\ you accept the license agreements. .. note:: Please note that the default "Order Name" is your account name. It is recommended to add a further specification to this name, but the characters to be used are restricted to the following range: A-Z, a-z, 0-9, -, _, / Other characters lead to an error situation which might stop the order processing. .. note:: The contents of an order cannot be changed after order submission. .. note:: Orders cannot be cancelled via EOWEB\ :superscript:`®`\ . If you want to cancel an order, send an email to *DFD-Orderdesk@dlr.de*. The cancelling of future orders is accepted until 3 days before the acquisition time window opens. .. note:: The Order Desk cannot change parameters of submitted orders. If your order needs a change, you have to request the order to be cancelled and resubmit the order. Order Status ============ Order status and detailed status information are available at the order level and at the order item level. The following tables list all possible combinations. Order Level ----------- .. list-table:: :widths: 25 75 :header-rows: 1 * - **Order Status** - | **Detailed Status** | :bluestrong:`Description` * - orderCompleted - | PROCESSED | :blue:`Ordered products have been delivered and order processing is finished` * - orderBeingProcessed - | IN_PROCESSING | :blue:`Order processing is ongoing` * - orderBeingQuoted - | -- | :blue:`Temporary internal status before order is accepted` * - orderBeingCancelled - | IN PROCESSING order cancelled by operator: | item failed with EXPIRED, ... | :blue:`The data capture couldn't be performed within the specified acquisition window due to competition with other data captures. The order was therefore cancelled by the operator.` * - orderNotValid - | Diagnostic(.., "order options not valid", order option check failed for item .. | :blue:`The order options of at least one order item do not match the order options configured at the EOWEB® data server. The order will be ignored` Order Item Level ---------------- .. list-table:: :widths: 25 75 :header-rows: 1 * - **Order Item Status** - | **Detailed Status** | :bluestrong:`Description` * - itemBeingProcessed - | IN_PREPARATION | :blue:`Order item is waiting to be processed` * - itemBeingProcessed - | IN_PROCESSING | :blue:`Order item processing is ongoing` * - itemBeingProcessed - | PLANNED | ACQSTATUS:PLANNED||||0 | :blue:`The data capture is planned for execution at . Downlink of the data to the receiving station is planned for execution at . However, product delivery cannot be guaranteed due to possible problems in the succeeding steps of the workflow.` * - itemBeingProcessed - | UNPLANNED | ACQSTATUS:UNPLANNED|0001-01-01T00:00:00.000|_|0 | :blue:`The data capture is not yet planned.` * - itemBeingProcessed - | COMPLETE | ACQSTATUS:COMPLETE||| | :blue:`The data capture is commanded at the satellite. The data will be captured at the specified acquisition time. Downlink to the receiving station will be performed at the specified downlink time. However, product delivery cannot be guaranteed due to possible problems in the succeeding steps of the workflow.` * - itemBeingProcessed - | SCREENED | ACQSTATUS:SCREENED||| | :blue:`The data have been acquired and processed to Level 0. The processing to L1b has not yet started. This is typically the case if the orbit type Science Orbit has been requested, which is only generated some days after the acquisition.` * - itemCompleted - | SAR_PROCESSED | :blue:`Internal status, product waiting for delivery` * - itemCompleted - | DELIVERED | ACQSTATUS:SAR_PROCESSED||| | URLS: ftp(s)://.... | :blue:`The data were acquired at the specified acquisition time. Downlink to the receiving station was performed at the specified downlink time. The order item was delivered online. The delivery package is available at the given URL`. * - itemBeingCancelled - | IN PROCESSING order cancelled by operator: | item failed with EXPIRED, ... | :blue:`The data capture couldn't be performed within the specified acquisition window due to competition with other data captures. The order item was therefore cancelled by the operator.` * - itemBeingCancelled - | SCREENED | ACQSTATUS:SCREENED||| | item failed with SCREENED, QA_FAILED, qaResult=UNPROCESSIBLE | :blue:`The data couldn't be processed due to missing data quality after the data have been screened. The order item was therefore cancelled by the operator.` * - itemBeingCancelled - | SAR_PROCESSED | ACQSTATUS:SAR_PROCESSED||| | item failed with SAR_PROCESSED, QA_FAILED, qaResult=NOT_APPROVED | :blue:`The order item was cancelled by the operator due to missing data quality after processing.` * - itemBeingCancelled - | FAILED | ACQSTATUS:SAR_PROCESSING_FAILED||| | item failed with FAILED, sar_processing_failed .... | :blue:`The data couldn't be processed. The order item was cancelled by the operator.` * - itemBeingCancelled - | FAILED | ACQSTATUS:SCREENING_FAILED||| | item failed with FAILED, screening_failed .... | :blue:`The data couldn't be screened. The reason could be: no acquisition, no replay, no downlink, no reception, corrupt signal, wrong keys, ... The order item was therefore cancelled by the operator.` * - itemBeingCancelled - | FAILED | item failed with FAILED, failed ... | :blue:`The data capture couldn't be planned. The order item was therefore cancelled by the operator.` * - itemBeingCancelled - | OPEN | item failed with OPEN, Missing parameter ... | :blue:`The data capture was cancelled by the operator due to a missing parameter within the order.` * - itemBeingCancelled - | UNPLANNED | ACQSTATUS:UNPLANNED||_|0 | :blue:`The data capture was cancelled on user request while in status UNPLANNED.` * - itemBeingCancelled - | IN_PREPARATION | :blue:`The data capture was cancelled on user request while in status IN_PREPARATION.` * - itemNotValid - | Diagnostic(.., "order options not valid", order option check failed for item .. | :blue:`The order options of the order item do not match the order options configured at the EOWEB® data server. The order will be ignored.`